Complain procedures

At Jordan Geography Travel, we are committed to providing exceptional service. If you have a concern, we want to address it promptly and fairly. Please follow the steps below to ensure your complaint is handled effectively:

  1. How to Submit a Complaint
    • You can send your complaint via email to [inbound@jordangeography.com].
  2. Receiving Complaints
    • A designated team member will receive and log all formal complaints to ensure they are tracked and addressed.
  3. Internal Review and Assignment
    • Your complaint will be recorded internally, and a responsible team member will be assigned to investigate and resolve the issue if different from the initial receiver.
  4. Acknowledgment and Investigation
    • We will acknowledge your complaint within two business days. If necessary, we will conduct a thorough investigation to understand the issue fully.
  5. Consultation
    • Our team may consult internally with relevant departments to ensure a comprehensive response.
  6. Resolution and Communication
    • We aim to resolve complaints within 4 weeks of receiving them. Once resolved, we will contact you with a clear explanation and proposed solution.

We value your feedback and are dedicated to resolving any concerns you may have.